15 Top Online Help Desk Software

1. Kayako

Kayako is amazing help desk software which comes with great features what a help desk system needs. Kayako comes with three systems Kayako Resolve for ticket and email management, Kayako Engage for live chat and Kayako Fusion which offers Kayako Resolve and Kayako Engage.

2. Smarter Track

Smarter Track is another very powerful help desk and customer service software solution. It assists in different aspects of customer support, which includes tasks, such as reporting, tracking and managing. Smarter track brings together multi-channel support in the form of Live Chat, tickets and knowledge base and many other features, as well.

3. Hesk

Hesk is a PHP based help desk software from SysAid Technologies. It comes in free as well as paid versions. Improve your online customer support services by using Hesk help desk software. You can categorize and resolve customer issues by level of their urgency and even by department. Moreover, Hesk is extremely easy to use, secure, fast, lightweight and user friendly too.

4. LiveZilla

LiveZilla is an advance and powerful live chat help desk software which enables you to do live chatting with your website visitors. It provides real time visitor monitoring. Easy to set-up, LiveZilla is highly customizable to suit your unique set of requirements. It supports unlimited operators together with operator to operator chats. It enables file transfer furnishes detailed reports and statistics too. With LiveZilla, you can be sure of giving superior service and support to your customers and website visitors alike.

5. Live Help Messenger

Live Help Messenger is a powerful and useful customer service software solution. It can be instantly installed on to your website and enables you to chat with your potential customers or website visitors. You can also view whom all are browsing your website and can also invite them to chat.
Using Live Help Messenger helps you to build up your sales and increases your customer satisfaction. It can be used for Windows as well as Linux servers. It is compact, simple to use and offers many advantages. With Live Help Messenger, you can easily engage and help your visitors before they leave your site.

6. PHP Live

PHP Live is help desk software which offers live support to customers. With PHP Live you can give easy live support right from your website and visitors or customers can ask there query live. PHP Live comes as downloadable and on demand (Hosted) version. You can buy PHP Live by paying onetime fee or pay monthly (you don’t need to setup PHP Live on your server).

7. LiveAgent

LiveAgent is a multi-channel help desk system. It is an all-in-one online customer support and service solution. You can render all kinds of customer support such as live chat, answer to voice calls, Facebook support and Twitter feedback, email replies, tickets, and forum posts. You can do all this through LiveAgent multi-channel integrated environment.

8. PHP Live Helper

Provide real-time customer support and visitor communication directly on your site. With PHP Live Helper you can provide human interaction to visitors allowing you to close a sale , provide customer support or simply answer a question they may have. With no need for extra software, you can provide this from any computer, anywhere.

9. Support Trio

Powerful help desk software that organizes and balances your emails and ticket requests. Users can email any number of email addresses or submit their tickets from the web based help desk software interface.

10. h2desk

h2desk help desk software is one of the best online customer service solutions. You can use predefined replies to quickly answer support tickets and provides a well developed web based customer support system. H2desk is powerful yet easy to use and interactive help desk solution. Using h2desk you can manage customer problems in threaded form and lets you post replies to customers right from your email itself.

11. osTicket

osTicket is one of the most popular and trusted online help desk software. It’s an open source and completely free online help desk software. It routes customers’ inquiries into a simple, web-based customer support platform. It is easy to install, easy to configure, and easy to use. osTicket is simply brilliant!

12. Desk

Desk enables you to provide superior customer service and support to your online visitors and customers. It provides everything you need to offer fast and helpful customer service. Desk offers intelligent tools with which you can close cases in record time. It enables you to bring all your support channels in one place so that you can deliver fast customer service. Desk is available for 14 days free trial.

13. Zoho

If your focus is on creating customer happiness, then you cannot just afford to miss out Zoho Online Help Desk Software. It enables you to handle customer interactions from multiple channels such as phone, chat, email, social media & more. It automates frequent activities so that your support team stays productive. Altogether, Zoho is a great support tool. It offers a free plan.

14. FreshDesk

FreshDesk is a powerful Online Help Desk Software. It is available in free as well as paid versions. It helps to streamline customer support service. It is secured, fast and easy to use. It makes sure that you can resolve customer issues with powerful ticketing. It enables you to categorize, prioritize and assign tickets. It is also easy to set up. It’s shared inbox feature enables your support team to collaborate and resolve issues easily.

15. Zendesk

If you are looking to offer superior customer service to your online customers, then Zendesk Online Help Desk Software can be a good choice. It offers a 30-day risk-free trial. Zendesk helps to streamline customer support functions with its superior tools such as triggers and automation. It helps to build better relationships with your customers. Zendesk is a combination of simplicity and power. It offers incredible features which make customer support a pleasure for your support agents.

We hope that the above presentation on 15 Best Online Help Desk Software proves immensely useful to you. It will surely assist you in selecting the most suitable online help desk software according to your needs. Do share your comments with us.